VINA PACIFIC Inspection Joint Stock Company (VICO)

1. VICO will send confirmation to the Insurer of undertaking the nominated case within 02 hours after receiving the official appointment – ​​can confirm in the appointment letter and resend.
2. VICO’s assessors will try their best to be at the scene to conduct the assessment within 12 hours after receiving the letter of appointment from the insurer.
3. Send a quick preliminary notice of the loss, estimate the preliminary damage value within 01 day from the date of completion of the field assessment. Within 03 days from the date of completion of the assessment, issue a preliminary report with information related to the loss such as:
   – Developments;
   – Cause (If there is no conclusion from the authorities, VICO will give a preliminary assessment of the cause of the loss);
   – Degree of damage (preliminary assessment);
   – Preliminary assessment of insurance contract liability;
   – Compensation reserve;
   – And other relevant information .v..v.
4. Subsequent reports will be provided to the insurer within 10 days and may be shorter if deemed necessary to update information regarding the loss.
5. Within 14 days from the date of receipt of all relevant claim files and sufficient basis for loss calculation, VICO will complete the Final Report. This report will cover all the issues that have not been mentioned in previous reports. In case the calculation requires additional information, VICO will send a written request to the Insured to provide and notify the insurer to monitor the incident.
6. In case it is necessary to use specialized experts to advise and assist in the claim settlement process, VICO will notify the Insurer to consider the decision to call immediately to avoid prolonging the settlement time. decide.
7. After the Insurer solicits a Third Party to assist with the assessment as proposed by VICO, VICO will be responsible for regularly monitoring and informing the progress as well as sending reports and relevant information to the supervisor. this decision to the Insurer.
8. VICO will keep confidential all information, documents received. Do not provide any records, reports, or information to any party other than the Insurer (designating an assessment) without the written consent of the Insurer.
9. Reporting languages: Vietnamese and English.

We promise and do it right the above requirements!